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Please note this RETURN POLICY is only for ONLINE purchases. Please contact us if you have questions regarding returns for "in-store" purchases. For purchases, please see item listing for return policy. In most cases there are no returns for items purchased through Return and Customer Satisfaction Policy Any item (other than as noted below) purchased from Clocktower Music may be returned within 7 days of the declared shipment delivery date (from the day you get the package) for a full refund of the purchase price minus shipping costs or for exchange or credit. Our goal is to make you happy and we always do our best to help you out. Please take note of the following: You may not return Consumable items such as (but not limited to) strings, reeds, harmonicas, recorders, melodicas, printed books or digital downloads. If you agree to back order or special order a product, you agree that order may not be canceled unless approved by Clocktower Music. Special orders already in transit either from manufacturer or Clocktower Music cannot be canceled. Special order items may be returned if defective for exchange only. Other Things You Need to Know about Returns Shipping and/or handling charges are not refundable. It is your responsibility to pay return shipping and to fully insure the unit(s) you are returning. Also, it is your responsibility to cover shipping charges for sending the item to you. If you are quoted free shipping and return the item, you will be required to cover the actual shipping costs incurred by your order. Items that are returned must be in the original packaging, with all accessories and paperwork included in the original shipment, such as owner's manual(s) and warranty card. Items must be free from signs of use or wear, and both warranty card and manual(s) must not have any writing in them. If your order was shipped to you in outer packaging it must be returned in that packaging as well as the inner box or boxes. Obvious signs of use that reduce the value of a returned unit will be subject to additional charges based on how much we need to mark down the unit to make it sellable. How Refunds are Processed Charges made to a credit card will be refunded, less freight, handling and any reconditioning charges, to the same credit card. Payments made by check will be refunded with a check, after sufficient time has passed for your original check to completely clear through the banking system. U.S. Sales Only Items shown on this web site are only available for shipment in the United States, or to Puerto Rico, U.S. Military addresses and locations with a US Postal Service Zip Code (U.S. protectorates.) If you have further questions please contact us here at Clocktower Music